Community Manager at Flywheel Coworking

Job Title: Coworking Community Manager

Location: Winston-Salem NC

Company: Flywheel Coworking

How to Apply: Please submit your resume and a cover letter detailing your relevant experience and how you plan to contribute to our coworking brand. Both resume and cover letter are required.

 

About Us:

We are Winston-Salem’s premier coworking space that inspires entrepreneurs, independent professionals and remote employees to get more done and accelerate their businesses and productivity. Our mission is to provide more than an office environment, with programming and events to help entrepreneurs grow and contribute to our local economy.

Through our Flywheel Foundation we are also leaders in the local entrepreneurship ecosystem to drive local economic development through entrepreneurship.

We achieve all of this with the hospitality mindset to provide remarkable member experiences, an inspiring workspace, upscale amenities, innovative meeting spaces and focused programs and events.

JOB DESCRIPTION

Both resume and cover letter are required.

This is an in-person hospitality role, based on site 5 days a week.

Candidates must live within an easy commute of Winston-Salem.

Are you a natural leader with a passion for building vibrant communities? Do you thrive in a fast-paced, collaborative environment? Are you a service minded professional who derives joy from making someone’s day special? If so, we’re looking for a Coworking Community Manager to be the heart and soul of our coworking space.

As the manager of your own location, the successful Community Manager possesses the business sense to organize a broad variety of tasks and details to ensure smooth operations. You enjoy getting your hands dirty and can pivot quickly to giving a world-class tour of the space to a potential member while ascertaining their needs in order to secure their membership.

KEY RESPONSIBILITIES

Community Building:

• Foster a welcoming and inclusive community environment that encourages networking, collaboration, and social interaction among members.
• Plan & execute events, workshops, and networking opportunities to bring members and prospects together, promote engagement, and enhance their overall coworking experience.

 

Member Relations:

• Build strong, positive relationships with all members, ensuring their needs and concerns are addressed promptly and effectively.
• Conduct regular check-ins with members to gather feedback, understand their evolving requirements, and maintain high satisfaction levels.

 

Facility Management:

• Oversee daily operations of the coworking space, ensuring that all amenities and facilities are well-maintained, and the kitchen, meeting rooms, and workspaces are clean, organized, and inviting.
• Coordinate with maintenance and administrative staff to address any facility, security, parking issues or improvements in a timely manner.

 

Sales and Marketing:

• Collaborate with the sales and marketing teams to attract new members, promoting the benefits of our coworking space and organizing tours for potential clients.
• Capture in the moment opportunities for social media posts and coordinate with team members on regularly scheduled brand posts and newsletter content.
• Manage CRM software to provide on-time follow-up with potential members
• Employ established member retention strategies and work on growing our community.

 

Administrative Tasks:

• Handle administrative tasks, including membership sign-up management, invoicing, and maintaining member databases.
• Manage access control, security, and mail/package handling.

 

Community Outreach:

• Establish and maintain relationships with local businesses, organizations, and the broader community to create partnerships, drive referrals, and enhance the coworking ecosystem.
• Attend monthly entrepreneurship ecosystem partner meetings to coordinate entrepreneurship related events and maintain collaborative program planning.

 

Reporting and Analytics:

• Track and report key metrics (Monthly KPIs) related to occupancy, member engagement, and financial performance.
• Utilize data and feedback to make data-driven decisions for continuous improvement.

 

Qualifications:

• Bachelor’s degree or equivalent experience in business management, hospitality, or related field.
• Proven experience in community management, customer service, or a related role.
• Exceptional professionalism in all environments with members, coworkers, team members and leadership.
• Exceptional and professional communication skills with people from a wide variety of occupations and professional levels.
• Strong organizational and multitasking abilities.
• Enthusiastic and creative mindset with a passion for fostering community.
• Proficiency in coworking software and tools (e.g., coworking management platforms, CRM systems).
• A keen understanding of the needs and expectations of professionals and entrepreneurs in a shared workspace environment.

 

Benefits:

• Competitive salary
• Opportunities for professional development and growth
• A dynamic and inclusive work environment
• The opportunity to network with other professionals
• A chance to be at the forefront of building a thriving coworking community
• If you are ready to embark on an exciting journey as a Coworking Community Manager and be an integral part of our coworking family, we invite you to apply and help us create a vibrant and inspiring space for our members.

 

How to Apply: Please submit your resume and a cover letter detailing your relevant experience and how you plan to contribute to our coworking brand. Both resume and cover letter are required.